Where is billing

[Tim Hillebrand]

I am an Admin on my account / workspace.  I do not find a billing link within settings. From what I read, there should be a billing link.  Why do I not see a billing link?

[Gaurav Kataria]

You can go to your workspace's billing page by going to this link https://trello.com/[your-Workspace-name-goes-here]/billing (remember to insert your workspace name there)

[Tim Hillebrand]

I have tried this many times, but only get page not found.  It might be that the workspace name has an apostrophe, but I've tried to work around that as well.  Please advise.

https://trello.com/Lee%20Clements%27s/billing
https://trello.com/Lee Clements's/billing
https://trello.com/Lee%20Clements%27s%20workspace/billing

[Gaurav Kataria]

Try this:

• Click the Workspaces dropdown option from the top navigation bar

• Select the Workspace you want to view

• In the sidebar navigation, click "Workspace Settings" (see image below)

• “Billing” will appear as a dropdown if you are admin of a paid workspace

[Tim Hillebrand]

Thank you Gaurav for taking this on.

I don’t have a “Workspace Settings” option in the sidebar.  But, I do have “Settings”.  Please note the chevron next to my avatar showing that I am an Admin.

 

If I click Settings, I do not see “Billing”

[Gaurav Kataria]

Tim, you are looking at the righthand dropdown menu. Please look at the lefthand navigation. See attached screenshot

• In the left sidebar, click "Settings" (see image below)

• “Billing” will appear as a dropdown if you are admin of a paid workspace

 

[Tim Hillebrand]

Gaurav,

I do not have the settings option on the lefthand navigation screen as shown on your screen.  I am learning that although I am admin on the workspace, I am just a guest of the owner who set the workspace up.  Does this information help?  Can I still get access to billing as a guest?  If not, can I transfer ownership of the workspace to me.  I need access to billing! Thanks!

[Gaurav Kataria]

Tim, guests cannot access the billing information. The current admin has to add you as an admin, and only then you will be able to access the billing page. Here is information how the current admin can add you as another admin https://support.atlassian.com/trello/docs/adding-an-admin-to-a-workspace/ 

[Tim Hillebrand]

Gaurav,

What is confusing is that we have already gone through the steps to make me an Admin.  I showed in the beginning of this conversation an image that displayed the chevron beside my avatar.  I showed that to say that I am an Admin for the workspace.  Please advice.  I really need access to Billing.  Thanks!

[Gaurav Kataria]

Tim, if you could please share your account details here we will be able to confirm if you are indeed a workspace admin for the said workspace https://trello.com/contact#/

[Tim Hillebrand]

Gaurav,
We have determined that I am an Admin on the workspace and not for the account.  therefore, I do not have access to Billing.  The owner of the account would rather I not have full access to the account.  So, I am creating my own account and will be transferring the workspace over.  Thank you for your help with this.