We don't do receve a confirmation mail

[Carlos Eduardo Andrade Tavares]

Dear, my client have a issue to receve a confirmation e-mail fron trello, his domain is nbslog.com.br and on mail server log, we do not find any mail how sending to him, we need more detail about de problem to find way for receve this. 

[8 ball Poll]

Thank you for reaching out. It seems your client is not receiving confirmation emails from Trello, and you have not found any records of these emails being sent in your mail server logs for the domain nbslog.com.br.

To help investigate further, I recommend spike checking the following:

1. Spam/Junk Folder: Ensure the emails are not being directed to the spam or junk folder.
2. Email Filters: Verify that no filters or blocks are preventing Trello emails from reaching the inbox.
3. Whitelist Trello Domain: Add Trello's email domain (such as *@trello.com or *@atlassian.com) to your email server’s whitelist to ensure the emails are not blocked.
4. Mail Server Logs: Double-check any outgoing or rejected email logs for any signs of Trello emails being attempted but failing to deliver.

If none of these solutions resolve the issue, it might be helpful to reach out to Trello support with your client’s email address for further troubleshooting. Providing more specific error messages or logs from your side can also help pinpoint the problem .

[Carlos Eduardo Andrade Tavares]

Hi, thanks for your time.

I've tried all of this, but unfortunately without success.

I also tried to contact Trello support, but was unsuccessful. How can I reach Trello support without an account?

tks