It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Username is taken, but there is no account with that username

I recently tried to change my username, but was told that my chosen username is taken. Naturally I firgured I had maybe used it for a separate team and tried to log in with it. There I am being notified that no account with that username exists.

What is going on here?

1 answer

Hey Laura

If you go to, does a profile appear? 

No it does not. Doesn't that mean it's available? If so why can't I choose it?

Hey Laura

If no profile is coming up, that should mean that the username is available, however I understand that you're still getting the error that it's taken.  What if you tried changing the username on a different web browser?  Give that a try.  If that doesn't work, then I would recommend submitting a support ticket so that the great folks at Trello Support can look deeper into that for you.

Hi Matthew, thanks for all your help. Everything works fine now. What I failed to realize is that the username (germany) I was trying to use is actually in use by Trello itself to inform users that Trello is now availabe in Germany. I completely misread that page, thinking that was telling me "Germany" was now available (as a username) on Trello. So sorry I caused confusion. Thanks again for all your insight though, much much appreciated.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

The control freak's guide: using Trello to plan a relocation

My partner and I were planning this relocation for years. It was our shared dream to try and live in another country. As children of immigrants, we already have experienced this once, but this still ...

374 views 8 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you