Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Urgent refund

Xola Junior Zinto
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 26, 2024

Hello I would like to know if there is a way to escalate a logged ticket?

I’ve been waiting for 2days and there hasn’t been communication regarding the refund I requested. I cancelled my subscription the same day after I was billed even though I clearly picked the free trail option. It was a year subscription and I was within the 30 days they allow for refunds. 
how long should I wait before they communicate with me? 

1 answer

1 vote
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 26, 2024

Welcome to the Atlassian Community!

Billing support can take a few days to catch up with requests like this.

There is no way to "escalate", as that is a demand for your request to be prioritised over people who have more urgent requests, which is unfair.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events