Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Urgent refund

Xola Junior Zinto
Xola Junior Zinto
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 26, 2024

Hello I would like to know if there is a way to escalate a logged ticket?

I’ve been waiting for 2days and there hasn’t been communication regarding the refund I requested. I cancelled my subscription the same day after I was billed even though I clearly picked the free trail option. It was a year subscription and I was within the 30 days they allow for refunds. 
how long should I wait before they communicate with me? 

Answer
Watch
Like Be the first to like this
156 views

1 answer

1 vote
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 26, 2024

Welcome to the Atlassian Community!

Billing support can take a few days to catch up with requests like this.

There is no way to "escalate", as that is a demand for your request to be prioritised over people who have more urgent requests, which is unfair.

Reply

Suggest an answer

Log in or Sign up to answer
Trello
Trello
TAGS
AUG Leaders

Atlassian Community Events

    See all events