Upgrading account to Standard

Đức Long Đặng June 27, 2024

Hello,

I recently upgraded my account to Standard package and have been charged for $180 annually, which for 3 members:

+ 9 workspace guests

+ 2 workspace members

=> which are 11 in total

But after an hour revising the my need, I saw that if I leave all my team members as workspace guests (as we only need to work on a single board), the fee should be calculated as $60 for 1 instead of $180 for 3. 

However, I revised it after being charged $180, so my question is, do I have to received $120 back? And later on, if I add/remove people during the billing period (annually), how should the payment be calculated?

Thanks

1 answer

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Brittany Joiner
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 27, 2024

@Đức Long Đặng following this question because someone else asked it recently and I wasn't exactly sure the answer.

Đức Long Đặng June 27, 2024

I sent ticket to Trello/Atlassian support site and are waiting for their response. Will let you know the answer.

Brittany Joiner
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 27, 2024

@Đức Long Đặng okay perfect, was just going to say make a support ticket but you're a step ahead! Looking forward to seeing what they say!

Đức Long Đặng July 1, 2024

Atlassian team got me supported and they had adjust the number of billable users. I also got the refund (I think as of 30-days refund policy). The process is quick and seamlessly.

Thanks the team for your prompt support!!

Brittany Joiner
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 1, 2024

Awesome! That great to hear!

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
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