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Unable to add users in Trello

I am unable to see the billing page for my account to add new users. I am able to select it, but it is completely blank. There haven't been any permission changes. 

I tried to create a support ticket and there was a warning that there are some connections issues and it might fail to submit. I submitted it and it said it couldn't submit and to try again. I also tried emailing support@trello.com and I received a message back saying they don't monitor that inbox anymore. 

 

Any suggestions?

1 answer

0 votes
Vini Atlassian Team Nov 19, 2020

Hi Ashley,

We did face some generalized issues with Trello on the 16th and I would assume that's why you were not able to submit a support ticket.

We are no longer using the support@trello.com, but you should now be able to submit a ticket here: http://trello.com/contact, which I believe would be the best channel for us to discuss billing issues.

Do you mind opening a ticket with us?

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