Trello stickers not working

[Devon Kurtz]

I am able to use the top pack (faces, heart, thumbs up/down, etc) but the two packs under that (Taco pack and Pete the Computer) I cannot use. I click to hold, then drag and drop the stickers. That works for the top pack but not the bottom two. I have had it for a week now. I reached out to customer service to report the bug and they said they cannot duplicate the issue (not sure if the issue was made clear to them).

I have restarted my laptop, closed all browser tabs, cleared cache and history. Nothing has worked. 

Has anyone else that this problem?

[Andrea Crawford · Accepted solution]

Hi everyone, circling back to let you know that a fix has been released for this issue. Please refresh your browser and try again, then let me know if you continue to have issues with the Taco and Pete stickers. Thanks for your patience! 

[eencina]

Hi Andrea, now it works correctly here, thanks!!!

Merry Christmas and Happy New Year!!!

[Stefanie]

The stickers have discontinued working for us. Please take a look at the matter once more.

[Margaret Perusich]

Same here - stickers no longer working as of 25/9/24.

[Chloe Bald]

Came to say the same thing! Stickers are not working. 9/26/24

[Maria Laura]

Stickers are not working (31/12/24)

[Andrea Crawford]

Hi there, Thanks for reporting this issue! I'm also able to reproduce it and have created a bug report for our engineering team. We'll get it resolved as soon as possible. 

[Devon Kurtz]

Thank you Andrea for your help with this!

[Maria Laura]

Stickers (personalized) are not working Mac/Apple, desktop, 31/12/24

[Andrea Crawford]

Hi @Maria Laura thanks for reporting the issue you're having with stickers. The bug reported in this thread from a year ago was fixed a year ago, so the issue you are experiencing today is new. Can you describe how stickers are not working? Are you having trouble with uploading a custom sticker? Is there an error? Does the sticker not allow you to drag it onto a card? Any additional details you provide will help me troubleshoot. Thanks!

[Maria Laura]

I cannot see the Giphy animated GIFs anymore.

[Chloe Bald]

When I posted about the issue it was also from a year ago. The way your support works is you have to go this route @Andrea Crawford . I can also no longer see Giphy animated stickers and can not search for more stickers beyond the starter pack. Thanks!

[Andrea Crawford]

Hi @Chloe Bald and @Maria Laura - Beginning on December 30th, you can no longer search for Giphy images in the stickers feature, but you can upload customer stickers if you’re part of a paid Workspace (Standard, Premium, or Enterprise). Alternatively, you can manually upload your gifs to your cards using the following methods:

• As card attachments and covers
• In the card description

Please see the following article for additional details.

https://community.atlassian.com/t5/Trello-articles/Giphy-Power-Up-to-be-deprecated-December-30th-2024/ba-p/2896868

[Devon Kurtz]

@Andrea Crawford thank you for your help with this bug! I can confirm that it is working properly again, thanks to you and your team!

[eencina]

Hi, same issue here. I've reported to technical service and I'm waiting answer.

Regards.

[Abby R]

I am also having the same issue! Hopefully @Andrea Crawford can help :) (I want Pete the Computer back!) Thank you!

[Matt Thomas]

Also currently having this issue, just as described above. Tested on a co-workers computer, and same issue as well.

[Devon Kurtz]

interesting! i have asked a coworker and he told me that he has not been having the same issue. I am going to check with a few others