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Trello email from 2014 not working I don't want to loose data


I originally signed up with an old email address in 2014, and when I left that company, Trello wouldn't let me change my login ID which was (my old email in 2016). Now it's not letting me login with the old email address. And I can't get to that email (old company) to change the password, but I don't want to loose all my data from (2014)
I can't get into the account - so there is no way to change the email address.

1 answer

0 votes
Iain Dooley Community Leader Sep 03, 2020

@Lisa Snyder i think you'll need to submit this question to Trello support directly, rather than to the community. If you go back to you can submit to support there.

I did but all that answers is a bot with links to info on the website that all assume you can get to you profile. I though I would try this before I try to move (manually) all my data to a new product. 

Iain Dooley Community Leader Sep 03, 2020

@Lisa Snyder you have to scroll down to the bottom of all those automated things and then you get a button to submit the question to Trello

Unfortunately there isn’t much we will be able to do. If you lose access to the email and don’t know the password, we don’t have a secure way to verify identity in order to reset the account. 

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