Trello cards not being autogenerated from a form in ServiceTitan.

[Katie Wiseman]

We use ServiceTitan for managing customer jobs, sales, etc. We had a feature set up where any time a technician sells a door and fills out a door order form (the trigger), a card would be automatically generated to our Trello board. A form was recently updated and pushed to all locations, however, only one location is continuing to have cards autogenerate. Does anyone have any suggestions on what I can troubleshoot within Trello to rule out any problems on this side of things?

[Alisson Sartor]

Hello, Katie!

I noticed that our team anwered you on the ticket you raised at Trello Support, I will quote the answer below for any user that need the same answer.

I understand you are experiencing issues with a third-party integration. As you are already aware, since those cards are created by the integration, the ServiceTitan team will be the best ones to inform you what might have caused their integration to fail, as we do not have the knowledge nor the tools on their integration to assist you with this one. I hope they are able to figure this one out quickly for you and your team!

Do let me know if I can assist you with anything else at the moment.

Best regards,
Alisson
Trello Team