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Trello app for MAC fails to retrieve certificates for authenctication

Simon Langevin
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November 28, 2024


Using the Trello app for Mac 2.15.2-733

We use a Microsoft SSO for all Atlassian products, combined with CBA https://learn.microsoft.com/en-us/entra/identity/authentication/concept-certificate-based-authentication. The app logged me out recently and now when I try to log back in it fails with a "Fail to retrieve certificate error".

sys_attachment.png


It works well in Google and other browsers. No issues with other applications such as Jira.

I tried to clear everything, uninstall and re-install. Nothing worked.

 

 

1 answer

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 2, 2024

Hello, Simon

Welcome to the community.

Is this issue happening on the APP or i Misunderstood? In case I did, is this issue still happening even on incognito mode? Can you give more details about it? I want to investigate further.


Kind Regards
Alisson
Trello Team

Simon Langevin
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December 2, 2024

Hi Alisson, on the Mac APP, desktop.

In browser, Incognito or not, it works fine.

Thanks

Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 4, 2024

Hi Simon,

Thank you for your clarification!

Could you please try clearing the app's cache to see if that resolves the issue? You mentioned you cleared but i wasn't sure if it was on the app as well, so in case you didn't you can find the steps to do this at the following link:

Troubleshooting for the Desktop App (Windows and macOS)

Let me know if that helps!

 

Zachary Sokoloff
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December 4, 2024

Hi Alisson,

I work in IT at the same organization as Simon, and did some initial troubleshooting with him.  Just wanted to add that I installed Trello on my own macbook and replicated the same failure.  I was not prompted to select a certificate either.  

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Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 4, 2024

Hey, Simon.

Since this will require more details, I raised a ticket with our support team on your behalf. Can you check your email to see if you received it?

Kind Regards
Alisson
Trello Team

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