Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trello and the Right To Be Forgotten

I don't have anymore access to the email I used to register Trello, as it belonged to a company and I don't work for them anymore. I need to delete that account.

Trello support answer that, if I don't have access to that mail, they cannot help me in any way. Now, I have several doubts on this answer...

  • I've had the same problem with Quora, and they solved the problem in less than 1 day. The verification method was obvious: they asked me to do something that only the account owner could do, to prove my identity.
  • I am a European citizen and their answer seems to me an open violation of the GDPR, and in particular the so-called right to be forgotten.
  • They could have at least try to contact that email address, or ask me if I wished them to do so, before considering the ticket closed.

So, to recap, I believe that their answer is not valid and deleting that account is within my legal and moral rights.

Did anyone have similar problems with Trello? If so, how did you solve them?

1 answer

i have the same issue here, there's an old trello account i'm unable to access because i deleted my old gmail, i've tried to contact them for years, even claiming my right to be forgotten and have my data deleted from their services... don't get me wrong, i want to use trello again, but i don't feel OK with opening this new account, while my old account has everything open to the public, including my name and my cards, which were supposed to be private back then =_='

i need help with this... i can't even re-create my old gmail in order to access that account, but I CAN PROOVE that who is talking here is actually me, i can send video, pictures, my ID, whatever the heck they need, i just want to exersise my right to be forgotten, and trello doesn't seems to be complying with my rights here.

A simple email should not be the only way to confirm my identity, in fact, I dare say that this is quite counterproductive in terms of what cybersecurity and vulnerabilities implies, what would happen if someone hacks my email (basically why i deleted it)? I totally lose access to my trello account with no way to erase my data by prooving though other more legit ways who i am? I'm sure you guys are much better than that.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristjan Geir Mathiesen - Origo for sharing the picture of Taco having fun with his new friend...

466 views 19 19
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you