Trello Premium - forced downgrade to Trello free

[Christoph Ziehmer]

Since I didn't update my billing informations Trello says it will downgrade my subscription immediately although the renewal of the subscription will end of January.

How is that?

I would expect to have my Premium-functionality until end of January ... 

[Carolina Lopez]

Hi Christoph, welcome to the Atlassian Community!

I see that a new member has recently joined your Workspace, which means a prorated fee will be applied to your annual subscription before the renewal date. That’s why you might have received some requests to update the billing information. To get more clarity and resolve any concerns, I recommend reaching out to our billing team. They’ll be happy to help. Here’s the form to contact them:
https://www.atlassian.com/company/contact/purchasing-licensing/

[Christoph Ziehmer]

Then please be clearer in your information. Currently I try to remove collaborators from workspace but obviously it doesn't work for whatever reasons. I'm pissed!

[Carolina Lopez]

@Christoph Ziehmer I checked your Workspace and can see that the additional users were removed. Could you please confirm if the issue is solved? If you still have issues removing users, please share more details about how you're trying to remove them and a screenshot if you see any error messages.
The instructions to remove people from a Workspace can be found here:
Removing Collaborators from a Workspace

[Christoph Ziehmer]

@Carolina Lopez Now I'm Premium again but all the custom fields in my Kanban-Cards are gone, all individual adaptions ... if you downgrade for whatever reason, make sure it can be restored later ... 

[Carolina Lopez]

@Christoph Ziehmer Your Custom Fields should be restored after upgrading to Premium, and your data should remain safe. Could you kindly check your boards in an incognito browser window and see if the Custom Fields are visible? If they’re still missing, let me know, and I’ll be glad to create a support ticket to investigate further.

[Christoph Ziehmer]

@Carolina Lopez Thanks. Everything is fine now.

[Carolina Lopez]

I'm happy to hear that! If you encounter any further issues, feel free to create a ticket with our support team, and we'd be glad to help you. This is the contact form:
https://support.atlassian.com/contact/