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Trello Mac App - Login with Google Stopped Working

NYCT DJs
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 29, 2024

I've been using the Trello desktop app for years. For some reason, it froze, and now when I open the app it is stuck in the Google login page. I click my email address, it opens a browser to login to Google, and it directs me to my Google Acccount, but does not open the app to be connected with my profile. I uninstalled the app, cleared Trello & Atlassian cache and cookies from the browser to no avail. I even tried logging into another Gmail account instead, to where it gave me a "400 Error- cannot process request because malformed. It should not be retired". So I'm stuck with an app that cannot login. Please help!!

1 answer

0 votes
Theodoro Reato
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 25, 2024

Hi there, 

Could you reset the local data? With the app opened, click on the header Help > Reset local data.

Beyond that, are you able to log in using your email and password? You can create a password if you don't have it resetting your password.

I hope this helps, have a great day.

 

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