Transfer board didnt work

[Gestão Play]

Hi everyone! I trasfered 2 boards to a new account, received the message they were transfered successfully, i removed the boards from my account BUT both boards are not as admin in my new account. I need them in the new account, but they are not moving and i dont know why.

Dont know what to do. Pls help me. Attached the 3 images of the process. 

Thanks

[Rafael Dill]

Hi Mariana, welcome to the community! Looking at the screenshots seems like the transfer was done successfully. In order to better help you on this case, please submit a ticket with us here - https://trello.com/contact#/ and submit the URL of both boards.

With that information, we can take a better look at these boards, what's the Workspace that they are, and what are the admins. Let me know when you raised that ticket and we can continue from there!

[Gestão Play]

Hi Rafael. Thanks for your answer. Yes, they showd as done, but didnt... :(

Im gonna submit in the link you pointed. Thanks

[Gestão Play]

Hi again. I entered the link and just goes to the same place as here.... When i clicked talk to support, i cant reach anywhere else than the community. How can I do it? Can I attach the boards links here? 

Thanks

[Rafael Dill]

Hi Mariana, I've made myself a ticket for you so you can attach the URL there. Here's the link - https://getsupport.atlassian.com/browse/TRELLO-135837

You can just open the ticket and respond to it with your additional information and we will continue from there, ok?

Hope to hear from you!