Tags not showing up on boards

[Mitch S]

I have 2 separate computers that use Trello in our office - on one i can add tags and on the other i cannot.  how do i fix this??

Thx!

Mitch

[Jireh · Accepted solution]

Hi Mitch,

Are you perhaps talking about card labels? Or custom fields? 

Also, are you logged into the same account from both computers?

[Mitch S]

Hi Jireh

Im talking about the tags that show up on the card in the board.

when creating a card there is a drop down menu that says "Add#tags"

when i do this on my board it shows up as the tag i created with a sort of circle/rectangle shape around it.

On the other board, it shows up as just the word with the # in front of it.

On this other board a different employee is logged in and he doesn't have the option to even add tags.  Maybe he needs to upgrade the version he has?  

We are running the free version

thanks for responding

[Jireh]

Do you have any power-ups enabled on this board? Or do you have any browser extensions (like a chrome plugin) that are installed on your computer but not your coworker's computer?

Also, could you post a screenshot of the "Add#tags" button that you see?

[Mitch S]

Not sure about powerups or browser extensions...but ill look!

her is screenshot of the add#tags button

again 0 thanks for the response!

[Jireh]

Ah, these #tags are not core Trello features, meaning these are from either Power-Ups or browser extensions. Most likely the case is you have a Trello-related browser extension installed on your browser, but your co-worker doesn't. 

[Mitch S]

plus extension for Trello!

i got it - thank you for your time