Something's Gone Wrong Message

[Bek Zerbe]

I'm using the Windows Store version of Trello. Windows and the store downloaded app are all "up to date" and my trello is still working on other computers and iphone. Trello won't load and is showing "Something's gone wrong you may want to try reloading this page. Please contact us if the problem persists." but no one to contact. I've tried end task on the app, restarting computer and nothing works. No idea where to go from here.

[Matthias Gaiser _K15t_]

Hi @Bek Zerbe

welcome to the Atlassian Community.

I've never used the Windows App before so can't help you with first-hand experience, but I've found this help article about troubleshooting the app which lists these three steps to try:

• Restart the device
• Reset local data
• Reinstall the app

All the best for fixing the problem,
Matthias.

[Bek Zerbe]

Thank you for your assistance Matthias. I came in this morning and my computer had shut down at some point by itself. And trello is now working as normal after restarting. Not sure what the difference was overnight vs the several times I tried shutting down and hard reset yesterday! lol

[Mike Schneider]

This is happening to me as well. The web version is the recommended way to use it according to Trello so I'm not sure what to do. The down tracker seems like it's never down but I don't have a clue on how to report an issue so there's that. I was considering full version but if it's glitchy like this, I'm leaning away from this. I need something I can rely on. 

[Mike Schneider]

I figured it out. I emptied the cache in Safari and the error message went away.