Sending outlook email to client when card marked as done

[David Cramp]

Hi

I have found lots of articles about automating emails being sent to specific (hard-coded) email addresses on a card being actioned but is it possible to create some sort of CRM type of set up where we have, say, a list of client names, client codes and their email addresses (one card per client with their details held in custom fields) on one board then, on another board, we have a card relating to one of the clients moving through a workflow and, once that card is marked as done, an automation somehow picks up the email address associated with that client and sends an email from outlook to inform the client that their piece of work has been completed.

I have tried zapier, though I am an absolute beginner with zaps, I can't see how this would work. One of the main "obstacles" appears to be being able to reference the email address on the clients card in "Client" board in an automation on the "work" board

I hope this makes sense ?

Any assistance would be much appreciated

[milynnus · Accepted solution]

@David Cramp 

My client intake process creates a contact in Contalist and sets up the card for that client automatically. With its automation I am able to send email from outlook, gmail or others that support smtp using templates and card variables. 

[David Cramp]

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@milynnus That sounds interesting,  would you be willing to share more details on how this works

[David Cramp]

Thanks for the suggestion @milynnus , I have found the Contalist power up and will investigate it. Thanks for taking the time to help, it is much appreciated 

[Antonio Panea Pastor]

Hi @David Cramp ,

Toni from Crmble, a Trello CRM here. We provide an all-in-one CRM solution that allows you to manage Contacts, Deals, Products, and your Mail inbox in one place. Our offering also includes Dashboards and reports for better insights and tracking.

We also offer consultancy services to help you connect your Zaps with Crmble, Trello, and Zapier, ensuring they are tailored to meet your specific needs.

If you would like to know more you could take a look here: https://crmble.com/consultancy/

Hope it helps!

Cheers

Toni

[David Cramp]

Hi @Antonio Panea Pastor 

Thanks for taking the time to reply. 

I did have a look at Crmble but it didn't seem to do what I was looking for. Off course,  I could have simply not understood the "how" it would work in our situation. 

I'll take another look though and let you know if I need any further assistance. 

Thanks

David 

[Antonio Panea Pastor]

Sure @David Cramp !

if you need anything else just let me know. 

Cheers

Toni