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Se ha producido un error al intentar validar las credenciales

Iván Mestre Jiménez
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March 22, 2024

Buenas tardes, desde mi iPhone no puedo entrar a Trello. Al intentar identificarme en Atlassian me dice que " Se ha producido un error al intentar validar las credenciales" Desde el ordenador ( Mac) no tengo ningún problema. He desinstalado y vuelto a instalar la app y no se soluciona.trello.jpg

1 answer

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Alina Kurishko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 26, 2024

Hi Ivan, 

Welcome to the Atlassian Community! I hope it's okay if I respond in English 🙂

Could you please try logging in to your account in your browser's browser first and then try logging in via the app again? Since the iOS app login authentication happens via the default browser, it might help bypass additional authorization. 

If this doesn't help, please check if you have cookies enabled for Safari (if that's your default browser) and then try to log in again. 

Here's how you can go about this for Safari: 

  1. Open the Settings app, scroll down, and select Safari.
  1. Under Privacy & Security, make sure Block All Cookies is turned off.
  1. You may need to restart Safari for these settings to take effect.

Hope this helps! 

Alina | The Trello Team

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