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Receive message saying "mail doesn't exists"

Good evening, I was wondering who should I contact for this issue.

Simply put, I can no longer log in to Trello with my account. It says that "the email doesn't have an account"... which is completely untrue.

I created this Atlassian account using the Trello account as base. Yet I can no longer log in or ask for a new password. As if my Trello had been deleted or the email has been replaced.

When checking public boards I took part in, my account still appears and the email is the same, so I have no idea what is going on. Has this ever happened to you?


Thank you for your help.

1 answer

0 votes

Hi there,

So sorry to hear about that - we have created a support ticket for this particular issue and we'll reach out to you directly to provide a solution. 

Thank you!

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