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Problem switching accounts in Trello app in Teams for desktops

I am using Microsoft Teams for desktop.

Tried adding Trello app and that seemed to go ok.

However, somehow the linked email account is my Microsoft one (not sure how that happened, I must have missed that step).

I need to use another email account to connect with my work mates but the Trello app, or Teams?, doesn't respond when I click Switch Account or Add Another Account.

By "doesn't respond" I mean that it just doesn't... respond. I can see board tabs at the top. I click them. A thingy pops up telling me the boards may be private etc etc, and asks if I want to switch accounts. I click that option and the board tabs disappear, and then... nothing. Same when I go into settings or whatever to switch / add account.

I cannot log out either.

I have seen similar issues while googling for help, but cannot figure out how to fix this.

Anyone?

Thanks!

S

1 answer

0 votes
Mike Atlassian Team Sep 29, 2020

Hi there,

 

I think the account switcher likely isn't working as the Teams view doesn't support that yet, but if you go to Add a new Tab in Teams, and choose Trello, then give it a moment to load, you *should* see an option there to log out:

 

CleanShot 2020-09-29 at 15.03.46.png

After logging out, you'll be able to authenticate with the correct account!

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