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Problem switching accounts in Trello app in Teams for desktops

StPie
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September 27, 2020

I am using Microsoft Teams for desktop.

Tried adding Trello app and that seemed to go ok.

However, somehow the linked email account is my Microsoft one (not sure how that happened, I must have missed that step).

I need to use another email account to connect with my work mates but the Trello app, or Teams?, doesn't respond when I click Switch Account or Add Another Account.

By "doesn't respond" I mean that it just doesn't... respond. I can see board tabs at the top. I click them. A thingy pops up telling me the boards may be private etc etc, and asks if I want to switch accounts. I click that option and the board tabs disappear, and then... nothing. Same when I go into settings or whatever to switch / add account.

I cannot log out either.

I have seen similar issues while googling for help, but cannot figure out how to fix this.

Anyone?

Thanks!

S

1 answer

0 votes
Mike
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 29, 2020

Hi there,

 

I think the account switcher likely isn't working as the Teams view doesn't support that yet, but if you go to Add a new Tab in Teams, and choose Trello, then give it a moment to load, you *should* see an option there to log out:

 

CleanShot 2020-09-29 at 15.03.46.png

After logging out, you'll be able to authenticate with the correct account!

Tom April 4, 2024

Teams seems to be completely blocking use of Trello the above doesn't work

 

Muhammad Maaz
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 5, 2024

What is an account switcher and how to use it?

I am having issue where I am trying to sign out linked Trello account in MS teams for a user and sign in with another account.

 

How can i do it?

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