Problem Authorises Power Ups (Processes & Planyway)

[Jo Regis]

I have tried to add both of these power up to a board but having no luck. I tried to add a few screenshot but a warning message about having more than 50k characters popped up, so I hope the written info is enough to get some help.

PS. I have tried Trello's advice for problems browser problems found here https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello

I normally use chrome, but also tried in safari with no luck.

1. After I add the power up a tutorial/ setting box with how to slides pops up  

One of the slides ask you to click authorize to allow access to my boards

2. The following page opens in my web browser. The URL starts with

https://trello.com/1/authorize? Plus a loads of letters, number & symbols

I scroll to the bottom and hit ALLOW

3. The URL changes and starts with

https://app.processesfortrello.com/welcomeWizard.html

Plus a loads of letters & number

And I just get these scrolling grey balls. Nothing appears even hours later.

I get the same for Planyway, with different URLs of course.

PLEASE HELP

[Alex W · Accepted solution]

Hi Jo, this sounds like issues with authentication with our third-party power-ups. If you've successfully enabled these power-ups on your board, I think you should reach out to the perspective support teams for the power-ups to see if they can assist. Their emails are:

• Processes for Trello: trello-contact@processes.ai
• Planyway: support@planyway.com

[Jo Regis]

Thank you.

I did originally contact Planyway and they said the problem was not on their side.

I went back to them and looks like I needed a chrome extensions.

https://chrome.google.com/webstore/detail/planyway-calendar-time-tr/kkgaechmpjgbojahkofamdjkaklgbdkc

Not sure why that isn't noted anywhere Or automatic.  Anyway problem solved. I will now contact processes 

[Alex W]

Hi Jo, they should definitely note that in the page in Trello for their power-up, if they haven't already!