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Not possible to change Atlassian's password or two step verification with Google ID login

Avi Wasserbach
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March 7, 2024


I have found an issue that it's not possible to change Atlassian's password or add two step verification if user is logged in with a Google ID.


The Google ID blocks the password change, and the two-step verification requires entry of a passowrd, so both are not able to be added / changed.


Would it be possible to open a defect for the issue?


Thank you.

1 answer

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2024

Hi @Avi Wasserbach! If you're experiencing issues with your Atlassian account, please raise a ticket with us at Our team will be happy to troubleshoot it with you. Thanks! 

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