New member invited, no email link sent to finalise set up. Please help!

[Victoria Perrin]

Setting up a new member.  They've clicked on the link but they do not receive an email from Trello to finalise their set up.

Thank you for any help.

[Teresa_DevSamurai]

Hi @Victoria Perrin

Welcome to the Community,

Before contacting the support team, please try the following:

1. Check spam email
2. Resend the invitation from Trello.
3. Try logging into Trello using their Atlassian credentials without needing to complete the email invitation.

If these steps don’t work, please contact Atlassian Support here: https://support.atlassian.com/contact/#/