My colleagues can't access trello

Emanuel Gustafsson January 14, 2025

Hello!

My colleagues can't access Trello, it says that their account has been "deactivated".

Can they please be activated again?

1 answer

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 15, 2025

Hello, Emanuel

Welcome to the community.

You need to reach out to the admin of tbe workspace and ask him to reactivate the users

more details can be found on the link below

https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/

Kind Regards
Alisson
Trello Team

Emanuel Gustafsson January 16, 2025

Hello!

Thanks for the reply. I am the only one that can login to our Trello, and I don't have any admin rights to reactivate my co-workers.

I think our old manager may have these rights, but she doesn't work here anymore and we can't access her account.

 

An other thing is that my co-workers can't even sign in to Atlassian and contact the support etc.

image (23).png

 

Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 16, 2025

Hello, Emanuel

Can you share the URL of this workspace or one of the boards so I can check if I can help you with something? Usually the admin is the only one that can have access to this part, let me see the users that have rights on this one.

Kind Regards

Emanuel Gustafsson January 16, 2025

Hi Alisson!

Is there anyway I can send this private? I would not like to post the URL straight here in the community

 

BR, Emanuel Gustafsson 

Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 16, 2025

Hello, Emanuel

I don't have a way to sent you a PM, but I checked your account on our system is the one called A-Team?


Emanuel Gustafsson January 16, 2025

Hello Alisson,

Correct!

 

BR, Emanuel

Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 17, 2025

Thank you for confirming.

I checked your organization’s admin list, and the users who can reactivate accounts are:

Menyhert, Tamas
Kampffmeyer, Holger
Hoti, Visar

For security reasons, I cannot share their email addresses. However, these are the individuals authorized to reactivate deactivated users. Unfortunately, our support team does not have the ability to make these changes, so you will need to reach out and contact them and ask for this.

Kind Regards

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