Move account from one email to another (which exists within Atlassian)

[Mike Reid]

Hi there,

I have an account under one email address (which holds all boards and data) and I want to move this to another email address. The other email also has an Atlassian account (which never got fully setup) and it's blocking me from changing my email on the account I actually use.

How do I delete the account I'm not using so I can then change the email address to that same address on the other account I do use (which contains all the data). I want to do this without the account deletion blocking me from changing the email on the account I use :)

Is there another migration / email change option via support? The email change action is simply getting blocked by the existence of another account.

Thanks!

Mike

[Gowtham Hs]

1. Delete the Unused Account:

   • Go to Atlassian Account Management.
   • Log in with the email of the account you want to delete.
   • Follow the instructions to delete this account.

2. Change Email on the Active Account:

   • Once the unused account is deleted, log in to your active account.
   • Go to Change Email.
   • Enter the new email address (the one previously associated with the deleted account).
   • Save changes and verify the new email address through the verification email sent to your inbox