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Microsoft Authentication has Wrong Email, Can't Change

Greetings, I've been trying out different power-ups, trying to decide if Business/Gold Trello would be worth the cost.  I've been a really basic user for a few years now, haven't used much as far as power-ups go.

When I try to authenticate any Microsoft related apps or connections such as OneNote, OneDrive, or Outlook for my work it automatically has a five year old school email address I haven't used with Trello and I can't seem to change the email address it uses.  

How do I remove the old information?  I don't understand how it is even possible; where is the information being fed from?

 

Thank you in advance for any input or advice!

 

Screenshot 1_2020-04-08_09.56.02.jpgScreenshot 2_2020-04-08_09.55.59.jpgScreenshot 3_2020-04-08_09.55.57.jpg

1 answer

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Garrett Atlassian Team Apr 13, 2020

Hey @Derek Byrozo 

Hm, that doesn't look like any info being passed over by Trello specifically. Instead it looks like Zapier might have a connection with your old account.

I'd recommend going to your Zapier settings outside of Trello and make sure there's no connection present to that old account: https://zapier.com/help/manage/app-accounts/manage-your-connected-app-accounts

Can you give that a try and see if that helps?

Hey Garrett,

Thank you so much for the response, I appreciate it!

I gave that a try, it says "That Zapier account doesn't exist." when I try to log in to change suggested settings.

What you are saying though totally makes sense, I can't say 100%, but I swear I've never had a Zapier account.  Anywho, you shouldn't have to troubleshoot another companies problems.  Thanks again for responding and giving advice even though the issue isn't caused by Trello!

Stay Safe!

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