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Measuring % of tasks completed within SLA on Trello

Task Bot I'm New Here Mar 28, 2022

I'm looking for away to apply SLA timing's across multiple boards, and then find a way of producing a report to show how many tasks were completed within these SLAs.

I've looked at the SLA power up which may be able to be configurable to set thSLAs but then how would I look to gather a report on this?

2 answers

You could look at a couple of other power-ups for this

- Blue Cat Reports is likely the best for the reporting aspect and can generate lists of cards over an SLA https://www.bluecatreports.com/help/articles/cards-past-their-service-level-agreement/ as well as a Time to Complete chart which lets you see past completed cards and how long they took to complete https://www.bluecatreports.com/help/articles/create-a-time-to-complete-chart/

- Time in List is good for tracking time cards are spending in each list, and has some charts built in to see how long cards took historically. But... doesn't do as much as Blue Cat does :)

0 votes
Alex Waite Atlassian Team Mar 28, 2022

Hey @Task Bot - Trello doesn't have any native SLA functionality I'm afraid. Jira Service Management does if you're looking for a service desk solution. 

That being said, if you've found a Power-Up that adds SLAs to cards in Trello, I recommend reaching out to the support team for that Power-Up to see if it has a reporting function. 

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