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MS teams users not notified of cards mailed in

Hi I'm building a leads board, cards are mailed in from our cms.

the board is connected to a MS teams channel that should get notifications

-when i manually create a card, i get a notification

- when  i fill in one of our quote requests, a card  is mailed in, but no notification.


Is this a bug? 
Is there a way around this?

1 answer

0 votes
Garrett Atlassian Team Aug 17, 2021

Hey @Jef Buseyne 

Hm, I suspect this could be due to the difference in actions, specifically creating a card, vs emailing a card. 

To do a bit more digging, would you mind sending us a message over on our contact form, and include an example of each of those messages please?

Thanks in advance!

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