MS teams users not notified of cards mailed in

Hi I'm building a leads board, cards are mailed in from our cms.

the board is connected to a MS teams channel that should get notifications

now:
-when i manually create a card, i get a notification

- when i fill in one of our quote requests, a card is mailed in, but no notification.

Is this a bug?
Is there a way around this?

2 answers

0 votes

I have the exact same issue. Was this ever resolved?

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0 votes

Hm, I suspect this could be due to the difference in actions, specifically creating a card, vs emailing a card.

To do a bit more digging, would you mind sending us a message over on our contact form, and include an example of each of those messages please?

Thanks in advance!

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