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Log in for new members to Trello in MS Teams

Hi, I have given up using MS' own useless Planner app, and have created a Trello board for my MS Teams channel. I have succeeded in adding the relevant members to the board, using their ms work email adresses, but they are unable to log in. Even though they have created users in Trello using their work email adresses...?? 

The question is: what do they need to do to be able to log in?? 

seems like a stupid ass question, but I am flummoxed. 

Trello login fail.pngThanks!


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Rafael Dill
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 24, 2022

Hi @Tania Ripoll , welcome to the community!

I looked for the account with the username as seen on the screenshot you provided, and I could see that he created a virtual user, which is a temporary access granted when someone creates an account using an invitation, and that his virtual account was deleted. That should happen when you fully create (confirm) your account.

But something happened in this process and the second account was not created. So my suggestion to fix his access would be the same as you can apply to any other who has issues:

  • First, ask for the users you will invite to create their accounts at -
  • After their accounts are created and their access is fully functional, invite them by using the same email as their accounts using the "Share" button on the board.

Thank you, this was brilliant - -the whole team is now successfully logged in and happy! merry christmas to you, and again, thank you! 

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Rafael Dill
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 22, 2022

Wonderful, you're welcome! Thanks for the wishes and Merry Christmas to you too!

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