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I keep getting logged out after the last update.

Juan Manuel Alonso
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July 13, 2023

On my M1 Mac, I always used the Trello app. I sign in with my work's mail (via Google).
Every day I have to login again for some reason (including MFA code). It's tyring.

1 answer

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Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 14, 2023

Hey @Juan Manuel Alonso! I'm sorry for the issues you're experiencing. This is a known issue some users are experiencing, and our team is aware of this issue. Still, we'd like to recommend you do the following to troubleshoot your problem:

  1. Restart your device
  2. Reset local data (https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/#Reset-local-data)
  3. Reinstall the app (https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/#Reinstall-the-app)
  4. Check whether this issue is also happening on your browser
  5. Check if your antivirus, firewall settings, VPN, or network proxy aren't causing issues with your account. 

If none of these troubleshooting steps work, I recommend you raise a ticket with us at https://trello.com/contact for further support. We'll be happy to help! 

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