I have someone set up on Trello at our end, how do they join?

Toby Harris
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August 8, 2023

listed as a member, but greyed out. What do they need to do?

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Çiğdem Büyükaşik
Atlassian Partner
August 9, 2023

Hello,
Cigdem from Hipporello here. The article below should help if the person is not a Trello user: 

https://support.atlassian.com/trello/docs/whats-a-virtual-user/ 

Best, 

 

Cigdem

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Sayed Bares [ServiceRocket]
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August 8, 2023

@Toby Harris welcome to the community!

It seems that the user is deactivated in your Trello, you will need to reach out to your admin to reactivate them, refer to this documentation for more info:

Toby Harris
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 9, 2023

Thank you for the reply, but the user was never activated. They need to join Trello first, how do they do that?

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