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I have someone set up on Trello at our end, how do they join?

Toby Harris August 8, 2023

listed as a member, but greyed out. What do they need to do?

2 answers

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Çiğdem Büyükaşik
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 9, 2023

Hello,
Cigdem from Hipporello here. The article below should help if the person is not a Trello user: 

https://support.atlassian.com/trello/docs/whats-a-virtual-user/ 

Best, 

 

Cigdem

0 votes
Sayed Bares [ServiceRocket]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 8, 2023

@Toby Harris welcome to the community!

It seems that the user is deactivated in your Trello, you will need to reach out to your admin to reactivate them, refer to this documentation for more info:

Toby Harris August 9, 2023

Thank you for the reply, but the user was never activated. They need to join Trello first, how do they do that?

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