I don't receive Trello verification code in outlook in my microsoft accounts

[Kevin Reinoso]

I don't receive Trello verification code in outlook in my microsoft accounts.

I'm not able to verify my account. Unable to receive the verification code at my E-mail.

Thanks.

[Andy Heinzer]

Hi @Kevin Reinoso It looks like you have a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/58/TRELLO-190871 and at the moment I cannot see any suppressions from our side.   I would recommend trying to send the verification code once more, this should work now.  But if it does not, I'd recommend replying to that support case for additional help here.

Thanks

Andy

[Ste Wright]

Hi @Kevin Reinoso 

This is a public forum, so I've removed your email address. It's best to not post your personal details!

Some good troubleshooting options can be found here: https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails/

Or if these don't work, try contacting Trello Support for more assistance: https://trello.com/contact#/

Ste

[Kevin Reinoso]

I have added the domains to my address book, checked in My Tenant in office 365 for any spam blocking, or rules and everything is all correct. There is no blocking.

I have done the other steps of the document that you have passed me but it does not work either.

I opened a ticket to support on March 12, but have not received a reply yet ..... I opened another ticket today, with another account that has the same problem, can you expedite the issue?

Thank you.

[Ste Wright]

Hi @Kevin Reinoso 

I'll let Atlassian know :)

Ste