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I don't receive Trello verification code in outlook in my microsoft accounts

Kevin Reinoso
I'm New Here
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March 21, 2024

I don't receive Trello verification code in outlook in my microsoft accounts.

I'm not able to verify my account. Unable to receive the verification code at my E-mail.

Thanks.

2 answers

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 26, 2024

Hi @Kevin Reinoso It looks like you have a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/58/TRELLO-190871 and at the moment I cannot see any suppressions from our side.   I would recommend trying to send the verification code once more, this should work now.  But if it does not, I'd recommend replying to that support case for additional help here.

Thanks

Andy

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hi @Kevin Reinoso 

This is a public forum, so I've removed your email address. It's best to not post your personal details!

Some good troubleshooting options can be found here: https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails/

Or if these don't work, try contacting Trello Support for more assistance: https://trello.com/contact#/

Ste

Kevin Reinoso
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 25, 2024

I have added the domains to my address book, checked in My Tenant in office 365 for any spam blocking, or rules and everything is all correct. There is no blocking.

I have done the other steps of the document that you have passed me but it does not work either.

I opened a ticket to support on March 12, but have not received a reply yet ..... I opened another ticket today, with another account that has the same problem, can you expedite the issue?

Thank you.

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2024

Hi @Kevin Reinoso 

I'll let Atlassian know :)

Ste

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