I cannot access on app neither Apple Mac neither iPhone

[DelphineC]

Hi, I cannot Connect anymore on my iPhone app neither on my app on my mac 

I have an issue message «  une erreur est survenue, une erreur inattendue s’est produite . Nous étudions le problème . Veuillez réessayer ultérieurement «  for several days 

and I was told to enter security number on trello app but also told me error 

I can Connect on my account on web 

what is happening ? 

[Jerry Chills]

I'm sorry to hear that this app is not accessible on your Mac and iPhone; how annoying is that? Sometimes, an application might just not open or will not work correctly because of certain restrictions or even your device settings.

First of all, make sure your software is current. Check to see if any conflict with other applications or settings may interfere. That might also indirectly cause problems with other apps, especially if the settings of the ad blocker for mac are strict. You should try turning it off for some time and see whether the app starts working—it could be the fix you need.

[Rodolfo Moreira]

Hello, Delphine!

It seems you have a 2FA setup in your account and are having trouble accessing it using the code. In that case, I suggest you try following the steps below:

1. Since you're using a Gmail email address, you could try logging into your Atlassian account via https://id.atlassian.com using the "Continue with Google" and give it a try.
2. If that does work you should be able to have access to your account again by following these steps within your Atlassian Account:
   1. Go to https://id.atlassian.com and enter your email and password.
   2. On the screen asking for a verification code, click the "Can't use your phone?" link.
   3. Enter your recovery key.
   4. You'll receive a new recovery key (since each key can only be used once). Make sure to copy, print, or record it for future use.

If you've lost your recovery key or don't remember, see our Login issues related to two-step verification and Recover your account pages for more details about it. 

After logging into https://id.atlassian.com you should be able to go to https://trello.com while in the same browser.

Let us know if you have any trouble.