I can't get into my original account as two accounts have been created with the same email address?

[Bianca Robinson _ ALMAR]

Hi someone, please can you urgently help me! 

When I logged into Trello with my existing account details (as I always do, but have recently been on leave) it asks me to "request access" to the boards and workspaces that I am admin of and none of my usual boards or workspaces there. It seems like a new account has somehow been created with the same email address as the username on this login is different to the one where all my boards are. I get the email request for access as seen in the attachment, but when I log in with that same email address that received the request, I can't see or access any workspaces or boards. I

My colleagues are able to login in as usual as see me as a user etc. but with a different username. 

I'm on a premium account.

[Alisson Sartor · Accepted solution]

Hello, Bianca

Welcome to the community.

Can you share the URL of the board you mentioned? With that I can find your correct account, I believe you created another one by accident based on your description. The account it's definitely not on the same address since it's not possible to have more than 1 account on the same email.

Kind Regards
Alisson
Trello Team

[Bianca Robinson _ ALMAR]

Thank you so so much for your response! And for reaching out to assist.

This is the URL of the account that I can access, but doesn't have any of my boards or workspaces: 

https://trello.com/w/biancarobinsonalmar1/home 

[Alisson Sartor]

Hello, Bianca

I need a URL of one of the boards of your old account, don't you have by any chance on your browser history, starred links or maybe a colleague that you shared the workspace can provide for you?

Kind Regards

[Bianca Robinson _ ALMAR]

Hi Alisson

I use the app, so I don't have any browser history or starred links. My colleague has given me this URL: 

https://trello.com/b/nXuPmHuc/collaboration-all

It's a board that I'm a part of. Does this work?

[Alisson Sartor]

Hello, Bianca

Yes, that works! Thanks for the link.

The account that is associated with this board is indeed a different one.

For security reasons i can't provide you the full version, but here's an obfuscated one

[bi***a@al**r.*o.z*]

You can log in on this account to have your boards back. I will also sent a password reset for this email, so you can also check your emails to have access back.

Kind Regards

[Bianca Robinson _ ALMAR]

Thank you so so much, Alisson! Really appreciate your help. I'm in!

The problem is that on my end the email address you gave me is the back-end address of the one I was trying to get in with. So they are two different email addresses visually, but one account- hence me getting emails to the same mailbox from both Trello accounts.

Thank you, again.

[Alisson Sartor]

No problem, Bianca

happy you got it :D

Kind Regards