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I can't afford to pay for additional users, but I need the trello paid features.

Caryn Morgan July 31, 2023

I keep getting billed for additional users and I am a single business owner with only one    I can't afford the billings and I had no idea that Trello would just automatically bill me.  I paid for annual paid services and it is not cool to be surprise billed.    I need some of the paid features but I don't want to get surprises.  Why can't the company provide reasonable expectations and make it clear what will create new bills. 

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Dreamsuite Mike
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August 1, 2023

Hi Caryn,

This is something that surprises a lot of people.

Trello Standard and Premium are charged per-user and Trello have in place measures in place to help prevent people being surprise.  For example, if you take out a premium subscription it shows you how many multiples of subscription cost.  If you add a user, it pops up a warning if they are on more than 1 board that they will be charged.

What is billable in Trello?

To get premium features, you need a minimum of 1 premium workspace member


Workspace members - These people have access to the workspace and all boards set to workspace visible.  These are billable


Multi-board guests - These people are on more than 1 board in the workspace.  They can't see all workspace visible boards, just the boards they are on.  These are billable at the same rate as workspace guests


Single-board guests - These people are only on 1 board in the workspace.  These are NOT BILLABLE


You can see how many workspace members, multi-board guests and single-board guests by going to the workspace members page.  If you have mult-board guests, you can click on their name and see the boards they are members of and remove them from any that don't need to be on...

Screenshot 2023-07-27 113041.png

You can structure your workspace to exploit the single board guests and keep costs down.

These links give you more information 

Caryn Morgan August 3, 2023

"If you add a user, it pops up a warning if they are on more than 1 board that they will be charged."  I saw no such thing.  I have a client that spans multiple projects but they are not my user. 

This pricing model is not tenable for independent consultants with many projects.

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