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Forcing the use of a due time, not just date on cards is causing confusion for my team and clients.
Certain events are just date, not time specific.
Classic Example. A contractor commits to a site visit for a bid on 9/16. Half the time, they don't/won't/can't commit to a specific time and agree to call the homeowner enroute.
All is communicated, everyone happy until the clients checks their Trullo board and sees a time assigned and then it goes off the rails.
I haven't seen this problem addressed since 2018. Am I alone on this? Anyone have a work around?
Hoping there's an update on this coming soon - can someone from Atlassian answer? Insisting on a due time is something that causes confusion around the flow of work and some consternation in my workplace from those who are more naturally affected by the visual, colour-coded cues the due time shows when passed. The automatic 'due time' feature, that seemingly cannot be removed, causes cards to read as 'overdue' when they are not or to mis-align with actual due times unless they are manually updated, as the time is auto-applied. It's a real stumbling block in an otherwise elegant system. I have succumbed to cumbersome workarounds that basically mean everyone is now instructed to ignore the time and put it in the card heading if and when it is needed, rather than use this function, but this somewhat defeats the purpose of the boards, which is to help teams track, prioritise and manage workflow. I see there are messages dating back to 2018 about this issue. Would appreciate knowing an upgrade is coming.
@Katie Merritt you could set all your times to midnight, then your client will probably assume that you aren't going to arrive at midnight.
You could also add a label "Time to be Confirmed" or "Calling on Approach".
Or you could call the card "Confirm time for Site Visit Today" and set the due time to 9am.
Thats what I do, 23:59 on that day ... seeing as I do a lot of my work at night and well, if I said I would send it on that date, does give me the whole of the day (and evening).