How do I reactivate a colleague back to our Trello Board?

[Joel Harris]

Hello,

I need some help reactivating my colleague Megan Noli back onto our two boards within Trello. I don't see a reactivate option next to her name. Please see the attached screenshot. Are you able to help me get her reactivated? 

Thanks,
Joel  

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Deactivated suggests you have deactivated their account, not their access, you'll need to go to administrate users to check what the state of the account is.

[Joel Harris]

Thanks for your reply. I'm not sure how or why this would have happened. I'm the admin on our Trello account and I don't see another way to reactivate her account. 

[Joel Harris]

Do I need to remove her and then re-add her to the boards? 

[Nic Brough -Adaptavist-]

That would definitely be worth a try.  It will not do any harm.

[Joel Harris]

Ok. I removed her but will I get charged again for re adding her? Don't want it to get charged for a new member when she was already on the boards previously. 

[Nic Brough -Adaptavist-]

No, nothing to worry about on the costs.

Licencing doesn't work that way, licences do not go to people, you just pay for X users, no matter who they are! 

There's no charge for a "new" member, just a standing charge for each current user.  You would not have been paying for her old account, as it was disabled and hence not current.

[Joel Harris]

That's great to hear! Thanks for your help thus far. I went ahead and removed my colleague and resent her the invite to join back towards the end of Dec but she hasn't received it. 

Is there something else that I can do so she can access to her Trello boards again?