How can get new 2FA code?

[dangchison]

I have new my phone, but I don't save 2FA code of the Trello app.
So I logined Atlassian app, but when I connect Trello app from Atlassian app, it didn't work because I lost 2FA code Trello. So I want to recover or disabled 2FA code trello, How to do that?

[Austin]

Thanks for reaching out. I have started the account recovery process. Please check your inbox for more information!


For others who may be experiencing this issue, Please use these steps to get a recovery email to replace the 2FA codes:

1. Go to  https://id.atlassian.com/login?application=trello
2. Enter your email address and password
3. When the screen asks for a verification code, select: Can't use your phone?
4. On the recovery code screen, select: Can't find your recovery key?
5. Select: Send recovery email.

Here's a video with these steps

After 24 hours, we'll send an email with a one-time link that lets you access your account and directs you to the two-step verification settings page. Please check your inbox in 24 hours. The link in the email will expire unless used in time.  

Please let us know if there are any issues accessing the account!