Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,367,312
Community Members
 
Community Events
168
Community Groups

How can I invite members into my workspace / board?

Hello team,

I need your support, because I have an issue adding a member to my workspace. Appears the error message in the bottom corner. I've tried everything (delete the account, try a personal email, etc) but nothing works. And is weird cause I have an Enterprise account.

Please help! ; )

Thanks a lot in advance.

popup error.jpg

1 answer

0 votes

Hey Andrés,

Welcome to the Community! :)

So, by the looks of it, it seems like you are trying to invite someone outside of your Organization to a board. I'm wondering if there's something to do with a setting that could be applied to Workspaces or the whole Enterprise in order to prevent non-managed members to be part of Enterprise-level boards. If the person you are trying to invite is someone who works at your company, you could try and reach out to your Workspace Admin or raise a ticket with us, since you'd have Enterprise-level support.

Hope that brings some clarity!

Hi! Thanks for your response ; )

The person / email is from someone working at our company. As well I've took a look at the settings, but nothing really changed. And I've contacted many people at the company, but they have no clue why this problem occurs.

How can I contact to the Enterprise-level support then?

Thanks ; )

Hey Andrés, 

You can open a request through this link: www.trello.com/contact

We'll be happy to support you.

Hi Theodoro!

That's where I went at the first time, and on the bottom of the page, at the "Contact Support" section, I've selected "Using trello" and then appeared 2 buttons: Comunity and documentation. So I've contacted the comunity..

Basically this thread : /

Thanks!!

Hi again! Anyone who can help me? Thanks!

 

deactivated.jpg

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events