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How billing for business class users work


Good day! Just have few questions on how billing works when you upgrade for business class:

1. I understand that the upgrade will only cover 8 members (7 team member and 1 multi-board guest), what will happen since we have a total of 27 members in one of our boards? Will all be billed as premium users?

2. Are single-board guests billable?

3. Are there bulk discount if you upgrade to 30 business class users?


Thank you!

1 answer

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Answer accepted
Esme Crutchley Community Leader Apr 28, 2020

Hi @Don Jeffrey Victoria 

Welcome to the Community!

Single board guests aren't chargeable - however, please remember that should you add them to a second board, they automatically become multi-board guests and will be chargeable.

Business Class doesn't have discounts over a certain number of users (as far as I'm aware) unless you're a not-for-profit or educational establishment when there is a discount (70% and 30% respectively).

However, depending on whether you think it would be appropriate or not, you can contact the Sales team for Enterprise, details can be found here.

Esme :)

Thank you very much ma'am Esme! This is very helpful!

Esme Crutchley Community Leader Apr 28, 2020

No worries! I'll mention it to 'proper' Trello/Atlassian peeps, and see if they have further information about whether there are bulk discounts! Just so you know for sure!

Esme :)

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