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Hello! i can not change my Permission for my account on my Trello desk.

Hello! i can not change my Permission for my account on my Trello desk. Now status - Virtual, but i entered with my login/password. What problem with Usual\Normal status for my account?

1 answer

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Alex Waite Atlassian Team Nov 03, 2021

Sounds like you've added a user to your board and then didn't sign up using the board invite that was sent. You should try removing and readding this user. Also have a read through our help doc on virtual users: https://help.trello.com/article/998-whats-a-virtual-user

If you need further help, we'll need to get the specific details of the user you added, board URL, etc. which shouldn't be shared over Community, so if you're still having issues, shoot us a ticket at https://trello.com/contact

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