Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,293,316
Community Members
 
Community Events
165
Community Groups

Having trouble adding teammate popup

I've received an email requesting access to my Trello board.
Our board has 2 admins and we both tried to grant access but received this popup:

Trello alert popup.png

However, we can see that it looks like the user is actually a member of the board. 
Does anyone know why this popup is showing and what it means?

 

1 answer

0 votes
Brittany Joiner Community Leader Jun 20, 2022

@Lucy Hill are they logged into another trello account? Perhaps they're trying to access with a personal account instead of an account associated with your company's domain?

@Brittany Joiner We haven't seen this with any of the other guests on my board and none are associated with my domain, I invited them all using the link provided (I'm on the free Trello account and sharing this board with stakeholders for a company I'm working freelance for if that makes a difference?)
I've contacted the user and they do have access to the board, so I'm wondering if this popup should say they're already a member, rather than they can't be added?

Brittany Joiner Community Leader Jun 22, 2022

@Lucy Hill strange indeed! 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,261 views 27 40
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you