Google Drive integration 500 error

Emma-Jane Harris
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October 10, 2024

Hi-

I have used Trello for years, integrating with Google Drive with no problem. However, today I am unable to connect it to my Google Drive - I get a 500 error.

For context: I sign into Trello using my personal Atlassian account, but for the workspace in question - which I use for my business - I link with my business's Google Workspace account, using those credentials. This has never been a problem before. 

Today, what is happening is:

  1. I choose files from my Google Drive to attach to a card, and get the message 'Connect your Google account'
  2. I click to connect to my google account and get the 'Sign in with Google' popup page.
  3. I enter the email address for my business Workspace.
  4. A second popup appears, asking again for my email address or phone number.
  5. I enter it again. 
  6. I get the 500 error page.

The same happens if I try using my personal credentials (the ones I use to sign into Atlassian/Jira)

See the attached screengrabs.

I'm on a MacBook and have just upgraded to MacOS Sequoia 15.01 . I've updated Trello too.

Can anyone advise?

Thank you!

 

 

 

 

Screenshot 2024-10-10 at 12.38.36.pngScreenshot 2024-10-10 at 12.38.10.pngScreenshot 2024-10-10 at 12.38.01.png

 

 

1 answer

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 14, 2024

Hello, Emma!

Welcome to the community.

Are you still running into this issue? Can you check if this is also happening on incognito mode?

Kind Regards
Alisson
Trello Team

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