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Email notifications don't link back to the card

Rebecca Jackson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 18, 2023

Whenever I receive an email notification for a card I am on in Trello, the Hyperlink in the email doesn't actually take me to the card.  Instead it opens a new browsing window and asks me to sign in to Trello, even though I already have a session logged into and open. 

So then I have to search Trello to find the card that had an update/triggered the notification instead of being able to go to it directly from the email notification. 

Is there some kind of setting that I could check to fix t his? 


1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 19, 2023

Hi @Rebecca Jackson and welcome to the community,

This looks more than a browser problem rather than trello's problem. And most likely this has to do with cookies. I would, log out from the atlassian account completely, clear the browser's cache and try logging in again. See if that resolved the problem.

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