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Double entry of images when added to card.

Fiona Tayler
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July 26, 2024

When adding an image to a card in the comments section, the upload appears twice resulting in then having to delete one.  This has just started happening.  Any answers?

 

1 answer

0 votes
Mutya A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 29, 2024

Hi Fiona, 

Thanks for sending this. I've tried uploading an image via the Comments section using the Chrome browser, and it does not upload the image twice. 

If this is in your browser, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

  • Disable all extensions and customizations in your current browser
  • Use a private/incognito browsing tab
  • Try using a different browser on the same computer
  • Connect to a different network
  • Try using a different computer

For more troubleshooting tips:
https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello

If you're still seeing this issue after troubleshooting, please send us step-by-step instructions and from which device/browser, as well as a screenshot of how this looks. That would be helpful!

Let us know if you have any questions!
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