Dashcards not presenting the list of cards that meet the criteria

[Iain Lyon]

Dashcards still work on my boards to present the number of cards found that meet the criteria.  However, the Dashcard list does not appear on the card.  Also, the Track button that comes with the power-up has disappeared, so no new ones can be added.

I've tried different browsers, different boards, and disabling and the re adding the Dashcard power-up, all to no avail.

Any ideas?

[Alina Kurishko]

Hi Iain and Matt, 

Thank you for raising this topic! It does look like a bug because we were able to reproduce this issue.

Seems like there's also another issue related to the Power-Up that we're looking into. The team is working on a fix, but sadly we don't yet have any ETA to share. 

Sorry about that! 

Alina | The Trello team

[Iain Lyon]

Alina, thanks for the response.  The next day things had automagically returned to normal and all working well.  So whatever was done fixed my issue. 

Not having done this before, I am not sure where, as Matt says, I should have reported it as an incident, or was this the right forum?

Also it was only when I didn't have the dashcards working that I realised how much I rely on them!

thanks

[Alina Kurishko]

No worries, Iain!

There was a bug that impacted many users, and our engineers jumped right onto it to fix the issue. 

And you're right; it was fixed within a day. 

I you encounter any similar issues in the future, you're free to post a Community question to see if other users experience the same problem.

There's also quite an extensive library of Trello documentation articles with various topics on troubleshooting issues. 

Otherwise, you can contact us directly by filing a ticket at https://trello.com/contact. 

We're always glad to work on issues together! 

If you have any other questions, go for it! 

Alina | The Trello team

[Matt Page]

I'm having the same issue.

Not sure what we do with something like this. Do we report it as an incident? Feels like it might be connected to the issue that has just been "solved"