Checklist items automatically added through rules are assigned to 'me' instead of who checked box

Albert surjik
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November 3, 2023

Hello,

I use Trello to track customer follow-ups. When an account rep checks a box in a follow-up checklist, it should automatically add another item with a due date one week later and assign it to the person who checked the box. However, the new items are being assigned to me, Albert, instead of the person who checked the box. I am the one who created the automation. 

Notably, when initiating the process with a button (e.g., "Start weekly followups"), it correctly assigns the item to the person who clicked the button. The conditions for the button and the checklist rule seem identical, yet their behavior differs. Why is the automation assigning to me instead of the person who checked the box?



2 answers

0 votes
Roxane Garceau-Bolduc
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October 21, 2024

Hi, 

I would really be interrested in the answer to this question as I'm facing the same problem 

 

thank you in advance

0 votes
Theodoro Reato
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 6, 2023

Hey Albert, 

Welcome to the community, 

Can you open a ticket for us to analyze your process? We'll need some personal information like the rule, which could be shared here, but the board's link would be nice as well to understand if these users are invited to the board, the board is public, etc...

You can open a ticket at www.trello.com/contact

Pamela Laurie November 19, 2024

Hi Theodoro, was this ever resolved?  I'm having the same issue.  An automation that starts with a Button correctly assigns checklist items to the person that pushed the button but the rest of the items added to the checklist using a rule are assigned to me.

Theodoro Reato
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 20, 2024

Hey Pamela, 

Please create a ticket for us to analyze your case. 

We'll be happy to support you.

 

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