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Cannot login to Trello app, can on phone browser - why?

Matt McDonald
Matt McDonald July 14, 2020

I have been using the Trello iPhone app for a while, no problems. Now however, I cannot login and the following message appears: "Something's gone wrong trying to log in. Make sure to log in with Google or SSO if that's how your account is set up." I can still log in through my phone's browser, however. 

The last sentance of the error message is irrelevant, as I'm logging in with an Atlassian/Trello account. I have tried reinstalling the app, resetting password. This error began on 14.07.2020. 

Any help appreciated, Matt. 

 

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Mike
Mike
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 17, 2020

Hi Matt,

 

We can take a look at your specific account and try to find out what's happening: https://trello.com/contact

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Matt McDonald
Matt McDonald July 17, 2020

Thanks Mike. Are you suggesting I raise this through Trello Support as opposed to Community? I've already done that yesterday. Matt

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