Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't receive recovery email

Hi,

One of my colleagues forgot his password and can't receive recovery passwords emails from you.

I already asked to our hosting service because I followed the solution you provide here: https://confluence.atlassian.com/kb/atlassian-login-issues-833991866.html to put your domain in to whitelist but they said that there's no email from your domain.

I'm not receiving password reset or verification emails

If you’re not receiving password reset or verification emails from Atlassian.

Solution: If you’ve tried resetting your password or have just signed up and haven’t received an email within 10 mins your mail server may be blocking emails from mailer.atlassian.com

  1. Check your spam folder for an email from noreply@mailer.atlassian.com

  2. Contact your mail administrator to whitelist the domain mailer.atlassian.com

I tried do the same with my account and didn't get the email too.

So they asked me if you cand send them the log if they have the problem or it's yours.

Please help me, thanks.

1 answer

0 votes
Manu Atlassian Team Nov 06, 2020

Hi @Gonzalo Nuñez 

Could you contact us directly on http://trello.com/contact to provide us the email of your colleagues so we can have a closer look on our side?

Cheers,
Manu | The Trello Team

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

📹 What is Trello?

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...

817 views 13 30
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you