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Can't receive recovery email


One of my colleagues forgot his password and can't receive recovery passwords emails from you.

I already asked to our hosting service because I followed the solution you provide here: to put your domain in to whitelist but they said that there's no email from your domain.

I'm not receiving password reset or verification emails

If you’re not receiving password reset or verification emails from Atlassian.

Solution: If you’ve tried resetting your password or have just signed up and haven’t received an email within 10 mins your mail server may be blocking emails from

  1. Check your spam folder for an email from

  2. Contact your mail administrator to whitelist the domain

I tried do the same with my account and didn't get the email too.

So they asked me if you cand send them the log if they have the problem or it's yours.

Please help me, thanks.

1 answer

0 votes
Manu Atlassian Team Nov 06, 2020

Hi @Gonzalo Nuñez 

Could you contact us directly on to provide us the email of your colleagues so we can have a closer look on our side?

Manu | The Trello Team

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