Can't change board visibility

Peentael November 30, 2024

 

Hi! I need help changing the board visibility. For some reason, when I try to change the board visibility to public, it changes to private in less than a second. And I tried to change the visibility from my phone and from other browsers, but nothing helps. What could be the problem? I have the same problem on other boards

1 answer

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Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 2, 2024

Hello, Peentael

Welcome to the community.

Just to make sure, are you an admin of the board? Did you follow the steps below?

  1. Open the board and select the change visibility menu to the right of the board’s name

  2. Select a new visibility level from the menu

You can check more details on the documentation below

https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/

If that doesn't work, can you share the URL of the board so I can check if something is unusual?

Kind Regards
Alisson
Trello Team

Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 9, 2024

Hello

Thanks for sharing the URL. I can't see any issue on the system, can you try to open a new workspace and create a board and see if the changes apply there?

https://support.atlassian.com/trello/docs/creating-a-new-workspace/

Kind Regards
Alisson
Trello Team

Peentael December 9, 2024

I tried to create a public one right away, it didn't work. The board has been created private and there is no way to change the visibility

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Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 9, 2024

Hello

I raised a ticket for you with out support team, can you check your email for more details?

Kind Regards
Alisson
Trello Team

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